Our friendly and experienced small animal reception team consists of Cindy Groenig, Glenys Nicholson, Jaine Trethowan, Helen Jenkin, Tracey Wood and Alison Clarke. Cindy and Glenys have achieved the BTEC Intermediate Award in Veterinary Practice Client Care.
As well as making appointments for clients, they are trained to give advice and information about the practice services and also about products that are sold, such as wormers and flea products. If client queries are on more specific medical matters, they will liaise closely with the Vets and Nurses to provide the relevant information. Our receptionists also take orders for repeat prescriptions for ongoing medications. In order that our Vets can process these requests efficiently and carefully, we ask clients that whenever possible if they could give us at least 24 hours notice for us to get their tablets or medicines ready.
Mrs Carna Fabbro is our very popular Large Animal Receptionist. She has worked for the practice for over 60 years and is well known to most of the farming families in the area. She has seen many changes during her time at the practice, but has always risen to these challenges and aquainted herself with new skills when they have been required.
Angela Pollard started work in the practice as a receptionist in 1996. In 2003, she took on the important role of the practice drug ordering and stock taking. She is also in charge of sending out the small animal accounts and vaccine reminders. Recently, she has reduced her hours and is concentrating on the reminders and accounts side. Jackie Knight joined us in June 2019 after previously working for local goverment in the midlands. Jackie is now doing most of the practice medicines ordering.
Charmaine Cowie joined the practice in 2016 after previously working in banking and company accounts. Charmaine's duties include the practice banking, payroll, tax calculations and book keeping. She also prepares and sends out the farm and equine accounts every month.
Edwina Andrew works with Johnny Alston organising the practice TB testing. She downloads and uploads the computerised test instructions and results and phones the farmers to book in the tests. She has also been instrumental in organising the practices involvement in the recent Healthy Livestock initiative. Edwina Andrew also often stands in for Mrs Fabbro in her absence and coming from a farming background herself has quickly developed an excellent rapport with our farming clients